Cancellation Policy

Cancellation Policy for Santorini Twin Waters Cancellations will NOT be accepted unless in writing, and there are NO exceptions to this policy.

Booking Confirmations Deposits A deposit equivalent to one night’s accommodation will confirm a booking during mid and low seasons.

A deposit equivalent to 30% of the total booking will confirm a booking in the high season.

High Season High-season is the period from the 15th December to the 20th January (Queensland School Holidays) A deposit equivalent to 30% of the total booking is required to confirm a booking in the high season. If the booking is cancelled 28 days or more prior to the planned date of arrival, there will be a full refund less an administration fee equivalent to the 30% deposit accepted and confirmed when making the booking.

If the booking is cancelled less than 28 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking, less an administration fee equivalent to the 30% deposit accepted and confirmed when making the booking.

Mid & Low Season Mid-season is the periods of Easter/July & September (Queensland School Holidays) Low season is all other periods that are not mid & high seasons and that are not Queensland school holiday periods. If the booking is cancelled 21 days or more prior to the planned date of arrival, there will be a full refund less an administration fee equivalent to the first nights accommodation.

If the booking is cancelled less than 21 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking, less an administration fee equivalent to the first nights deposit accepted and confirmed when making the booking.

Please note – SantoriniĀ is a non smoking facility,